Delivery
1. About this policy
1.1 This Delivery Policy forms part of our Terms of Service. Words defined in the Terms have the same meaning here.
2. How your Order is delivered
2.1 Every Digital Book is a digital file, in EPUB format unless its Product Page says otherwise. Nothing is shipped.
2.2 We deliver an Order by email to the Checkout Email. The email contains your Order confirmation, which is your invoice, and a Download Link for each Digital Book in the Order.
2.3 Each file carries the Order ID of your Order, so your copy is personal to you. Please do not share it; see clause 6 of the Terms.
3. When
3.1 Except as set out in clause 3.2, we deliver an Order usually immediately, and always within 24 hours of payment confirmation or, where nothing was payable, of completing checkout.
3.2 If we hold an Order for a payment or fraud check, we tell you by email to the Checkout Email and, within five (5) Business Days of the Order, either deliver it or cancel it and return the full amount you paid.
4. Download Links
4.1 Each Download Link is unique to your Order. It expires thirty (30) days after we send it and allows three (3) downloads; the delivery email repeats these limits.
4.2 Please download each Digital Book and keep your own copy as soon as you receive it.
4.3 When we send a new Download Link for an Order, we may deactivate the earlier one.
5. If nothing arrives
5.1 Please:
(a) check your spam or junk folder, and any other inbox to which the Checkout Email forwards; and
(b) check that the Checkout Email shown at checkout or in your Order confirmation is correct.
5.2 If 24 hours have passed since payment confirmation or, where nothing was payable, since you completed checkout, and you have received nothing, and you have not been told that your Order is held under clause 3.2, email hello@qootbooks.com with the address you used and, if you have it, the Order ID. We will resend your Order to the Checkout Email.
6. Resending
6.1 You may ask us at any time to resend the Download Link for a delivered Order. We send it to the Checkout Email only, for as long as we are able to. We cannot guarantee that a Digital Book will remain available for download indefinitely, for example if a Rights Holder withdraws it or if we cease trading.
7. Incorrect Checkout Email
7.1 You are responsible for giving a correct Checkout Email.
7.2 If you entered it incorrectly, we will send your Order to a corrected address only if:
(a) the Download Link for that Order has never been used; and
(b) you give us the information we reasonably ask for to confirm that you placed the Order, such as its date, its amount and the last four digits of the card used or, for an Order placed with a Redemption Code, that code and the Order date.
7.3 When we send an Order to a corrected address, we deactivate the original Download Link.
7.4 If the Download Link has already been used, we cannot send the Order to another address. This is not a fault in the Order for the purposes of the Refunds and Cancellations Policy.
8. Opening your book
8.1 EPUB is a widely used standard format for digital books and can be opened with most e-reading apps and devices. Where a Digital Book needs a particular app, its Product Page says so.
8.2 If you have trouble opening your book, email hello@qootbooks.com and we will send you instructions.